Thank you for your interest in a career with CS Kern. CS Kern is an Equal Opportunity Employer. Below is a list of current openings with our company. To apply for an open position, please send a cover letter with the position that you are interested in clearly stated and your resume to email@example.com
. No Phone Calls Please!
Account Executive -- Entry Level
CS Kern is looking for a fast learning, and customer service focused Account Executive to join our team. This key individual will be dedicated to providing their customer base with everyday support, customer service, and managing their orders and projects.
- Ensures any customer issues or concerns are handled promptly and professionally, and consistently goes "above and beyond" to meet customer needs
- Communicates weekly with each customer to see how they can help with the customer’s design or printing needs
- Informs customer of prices, shipping date, anticipated delays, and any additional information needed
- Follows-up on orders to ensure delivery by specified dates
- Compiles statistics and various reports for management
- Makes sure quotes are processed in a timely manner
- Performs administrative functions as needed
Skills and Abilities:
- Must be proficient with current software packages such as Microsoft Word, Excel, and Outlook
- Must have the ability to be trained on various industry related computer programs
- Must have the ability to be trained on and maintain a solid knowledge of our company product line and processes
- Must be flexible to work hours according to job and customer demands
- Must be comfortable speaking to customers over the phone, in person, and through email
- Must be able to multi task and handle multiple projects at the same time
- Must be able to work individually and as part of a team
Experience and Education :
- Associate's Degree acceptable, Bachelor's Degree preferred
- 1+ years of experience in sales and customer service, with knowledge of the print industry a plus
Benefits & Wages:
- 1st Year Salary/No Commission
- 2nd Year Base Salary + Commission
- Must have own transportation -- Paid Mileage
- Workout Facility, Paid Holidays & Vacation Time
Customer Service Representative - CSR
CS Kern Inc. is currently looking for a Customer Service Representative with a Graphic Design or Printing knowledge. This is a full-time Position with occasional overtime. This is a great opportunity for anyone with a background in graphic design or printing to take their job and make it a career.
- Online, email, phone calls, buyouts
- Write up accurate Job Tickets
- Manage All Jobs in Production
- Post & follow up on proofs
- Coordinate file uploads (to prepress, mailing, customer, vendor)
- Maintain current account info
- Respond to customer inquiries (proofs, files, timelines, tracking)
- Meet customer due dates
- Process & delivery cost estimates
- Work Effectively with other Departments (Prepress, Mailing, Shipping, Accounting, Production Manager, Sales & Marketing)
Log into Company Systems & Equipment including:
- Website (storefront, backend, design tools) & vendor sites
- MIS Software
- Answer Phones
- Manage Emails
- High school diploma or GED equivalent.
- Experience in sales or customer service and/or experience in printing or graphic arts industries.
- Excellent command of the English language in both written and oral forms.
- Excellent interpersonal skills.
- Ability to identify and meet customers' needs and requirements.
- Strong attention to details, possessing a sales aptitude and interested in preventing errors and solving problems.
- Good sense of design and color.
- Must be computer literate and current on new technology.
- Must be hardworking, a self-starter and a problem solver.
- Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently.
- Exceptional phone and customer service skills.
- Positive and upbeat attitude
- Ability to move freely throughout the building to gather information, materials, and authorizations.
Wages & Employee Benefits:
- Possible Salary Range $25,000-30,000
- Workout Facility, Paid Holidays, & Vacation Time